FAQs
Last Updated: December 2025
Welcome to the Giftsfromhope FAQ page. Here you’ll find answers to common questions about orders, shipping, returns, payments, and customer support. If you need further assistance, our support team is always happy to help.
1. About Giftsfromhope
What does Giftsfromhope sell?
Giftsfromhope is a women’s fashion store specializing in:
- Denim shirts
- Denim shorts
- Denim short dresses
Our collections are designed to combine comfort, style, and everyday versatility.
Where is Giftsfromhope located?
Giftsfromhope operates online at https://giftsfromhope.com, serving customers through reliable shipping partners.
2. Ordering
How do I place an order?
- Browse our products
- Select your preferred size and style
- Add items to your cart
- Proceed to checkout and complete payment
You will receive an order confirmation email once your purchase is successful.
Can I modify or cancel my order?
Yes, but only before the order enters processing.
- Orders begin processing quickly after placement
- Once processed or shipped, changes are no longer possible
Please refer to our Cancel / Change Order Policy for full details.
What if I entered the wrong shipping address?
If you notice an address error, contact us immediately. Address changes can only be made before processing begins.
3. Shipping & Delivery
How much does shipping cost?
We offer flat-rate shipping of $6.99 per order.
How long does shipping take?
| Stage | Timeframe |
|---|---|
| Handling Time | 1 business day |
| Transit Time | 2–6 business days |
Delivery times are estimates and may vary due to carrier conditions.
Which carriers do you use?
- USPS
- UPS
- FedEx
Carrier selection depends on destination and package details.
Will I receive tracking information?
Yes. Once your order ships, you will receive a tracking number via email.
4. Returns & Refunds
What is your return policy?
- Returns are accepted within 60 days of delivery
- Items must be unused, unworn, and in original condition
Full details are available in our Return & Refund Policy.
How long does it take to receive a refund?
- Refunds are processed within 10 business days after return approval
- Refunds are issued to the original payment method
- No restocking or refund fees are charged
Do you offer exchanges?
At this time, we do not offer direct exchanges. If you need a different item:
- Return the original item
- Place a new order separately
What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery and include clear photos. We will review the issue and provide a resolution.
5. Payments
What payment methods do you accept?
We accept PayPal, which allows payment via:
- PayPal balance
- Credit or debit cards
- Linked bank accounts
Is my payment secure?
Yes. Payments are processed through PayPal’s secure systems. Giftsfromhope does not store sensitive payment information.
When is my card charged?
Your payment is charged at checkout once the order is placed successfully.
6. Order Issues
What happens if my package is delayed?
Delivery estimates are not guaranteed. If your order appears significantly delayed, please contact us for assistance.
What if my package is lost?
If tracking shows no movement for an extended period, contact our support team so we can investigate with the carrier.
7. Account & Privacy
Do I need an account to place an order?
No. You can check out as a guest without creating an account.
How is my personal information protected?
Your information is handled according to our Privacy Policy, which explains how we collect, use, and protect your data.
8. Promotions & Pricing
Do you offer discounts or promotions?
Promotions may be offered from time to time. Terms and conditions will be clearly stated when applicable.
Can prices change after I place an order?
Prices may change at any time, but your order will be charged at the price shown during checkout.
9. Customer Support
How can I contact Giftsfromhope?
Email: support@giftsfromhope.com
Support Hours:
8:00 AM – 7:00 PM (EST)
Monday – Saturday
How quickly will I receive a response?
We aim to respond to all inquiries within 1 business day.
10. Additional Questions
If your question is not listed here, please don’t hesitate to contact us. We are committed to providing a smooth and satisfying shopping experience.
